Accessing date of case stage completed in build


#1

Hello

In the Case Stage List widget the date the stage was completed is shown. How can this date be accessed in build? Going forward a rule could set the date in a property, but is it possible to access the date for existing cases?

Best wishes
James


#2

Hi James,

My name is Mark. I am a Platform Solution Developer at MatsSoft and am here to help you.

Unfortunately accessing keystage completion data is not something you can just do out of the box. If you really needed to get hold of old record data in order to backfill existing records, this would require Custom Code.

However, going forward, as you have clearly figured out already, a rule to set a property value. at the point the keystage in question is set, is the way to go.

I’m sorry it’s not better news regarding the historical data. If this is essential that you access this, please come back to us and we will ask your Account Manager to discuss your options with you.

I hope this helps.

Best Regards - MP
The MatsSoft Community


#3

Hello James,

Just out of curiosity, what are you trying to achieve or implement?

There could be another way :slight_smile:

Regards,
Kurt