Hi all, some advice please.
We are building a MATS a system that collects all the relevant information from a user making an insurance claim against the Council, (damage caused by defects on the Highway).
In the current non MATS system, the council agent collects the information and packages it up (PDF). It is then sent by email using a Microsoft Outlook plugin that provides a secure email services, which encrypts the attachments and the recipient creates an account to access the encrypted email and attachments.
The business team have asked how we can provide the same level of security in the MATS system.
I have the following options
Do not automate the email. Require an agent to download the insurance claim package, create an email in MS Outlook attaching the package and encrypt using the Council’s encryption plugin.
Send an email from MATS. This email instructs the recipient to follow an authenticated webpage link to MATS where the recipient can download the package.
Option 2 Improved. Send two emails from MATS, the first includes the authenticated webpage link and the second email contains a 1 time passcode that must be correctly entered onto the page to access the package.
I’d like to hear from anyone that has tackled the same problem or can see a good option that I have missed.
This application is on version 10.1